Refund Policy
We have a 14-day return policy. This means that, after receiving your item, you have 14 days to request a return.
For sale items, we cannot accept returns or exchanges unless the product is damaged or you have received the wrong item. Items cannot be returned or exchanged during special promotions or for special orders. If, exceptionally, the company authorizes a return, this will not include a refund for the item, but only a replacement with another item chosen by the customer.
Return shipping costs are the responsibility of the customer.
- Italy: €15. This amount will be deducted from your refund.
- Rest of the world: The customer is responsible for shipping the item back using a courier of their choice.
To be eligible for a return, your item must be in the same condition in which you received it. It must not have been worn or used, it must have all tags attached and must be returned in its original packaging. You will also need the receipt or proof of purchase.
To start a return and receive the correct return shipping instructions, please contact us at hello@giorgiafratta.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
For any questions regarding returns, you can contact us at any time at hello@giorgiafratta.com.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This allows us to assess the issue and make it right.
Before your package leaves our warehouse, it is fully checked and inspected by our packing team. If an item you receive is considered defective or has been received damaged, you must contact us within 5 days of delivery. We may then offer suitable solutions, such as repair or exchange.
REFUNDS
Refunds will be processed within 10 days of receiving the returned package. We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, you will automatically be refunded through your original payment method. Please remember that it may take a few days for your bank or credit card company to process and post the refund.
If you receive a damaged or defective item, you may submit a claim. To help us process your request, please include:
- A brief description of the product defect.
- A photo clearly showing the defect or the damaged part of the product.
Once we have received the photos, we will review what happened and contact you as soon as possible to find a solution.
Claims will not be accepted in the following cases:
- Damage caused by improper use or if the product is worn out.
- Products that are dirty or damaged due to use.
- Products that cause hypersensitivity upon contact.
- Damage caused by external factors such as rubbing, sharp objects, chemicals, etc.
WHO PAYS THE RETURN COSTS?
Return shipping costs are covered by GIORGIAFRATTA.COM only in the case of a defective or damaged product. Any original shipping costs paid will be refunded only if the product is defective or if we sent the wrong item.
If you return a product because you are not satisfied with your purchase, or for any reason other than receiving a damaged, defective or incorrect item, the return shipping cost is the responsibility of the customer.
