Your satisfaction is at the center of every choice we make. This page outlines the conditions for exercising your right of withdrawal and requesting a return or refund, in compliance with current regulations — including EU Directive 2023/2673, effective from June 19, 2026.

1. Right of withdrawal — Terms and conditions

You have the right to withdraw from the purchase contract within 14 days from the date of receipt of the item, without having to provide any reason.

The following are excluded from the right of withdrawal: custom-made or personalized items requested by the customer, pursuant to art. 59, lett. c) of the Consumer Code (D.Lgs. 206/2005) and art. 16 of Directive 2011/83/EU. Before proceeding with the purchase of a custom-made item, specific information will be provided to you.

The following are also excluded from withdrawal and exchange:

• Items purchased on sale

• Items purchased during special promotions

• Special orders

In exceptional cases, if the company authorizes a return outside the provided cases, it will not be possible to obtain a refund of the amount paid: the customer may choose a replacement item of equal value.

2. How to exercise the right of withdrawal

You can exercise your right of withdrawal in one of the following ways:

1. A) By email

Send an explicit withdrawal statement to the address hello@giorgiafratta.com, specifying: full name, order number, item(s) to be returned, and bank details for the refund.

1. B) By using the standard withdrawal form

You can download and fill out the standard withdrawal form required by European regulations, attach it to an email to the address indicated above.

Attention: items sent without prior acceptance of the withdrawal notice will not be collected or refunded.

3. Conditions for returning the item

For the return to be accepted, the item must:

• Be in the same condition as received
• Must not have been worn, washed, or altered
• Must have all original tags still attached
• Must be contained in the original packaging
• Must be accompanied by the receipt or proof of purchase

4. Return shipping — Who pays?

The shipping costs for returning the item are divided as follows:

Return for dissatisfaction or change of mind (right of withdrawal)

• Italy: € 15.00 at the customer's expense, which will be deducted from the refunded amount.
• Rest of the world: The customer arranges shipping with a courier of their choice and at their own expense.

Return for defective, damaged, or incorrect item

• Return shipping costs are entirely the responsibility of Giorgia Fratta.
• Shipping costs originally paid by the customer will also be refunded.

5. Defective, damaged, or incorrect items

Before each package leaves our workshop, it is checked and verified by our team. Despite this, if the item received is found to be defective or not as ordered:

• Inspect the order upon receipt.
• Contact us within 5 days of receipt at hello@giorgiafratta.com.
• Attach a brief description of the defect and at least one photograph clearly showing it.

Once the documentation is received, we will assess the issue and propose the most appropriate solution (repair, exchange, refund).

Claims are not accepted in the following cases:

• Breakage or deterioration due to misuse or normal wear
• Dirty or damaged items due to use
• Hypersensitivity reactions or allergies from contact with materials
• Damage caused by external agents (friction, sharp objects, chemicals, etc.)

6. Refunds

Once the return is received and verified that the item meets the specified conditions, we will inform you of the inspection outcome. The refund will be processed within 10 days of receiving the package, using the same payment method used for the purchase.

The credit times depend on your bank or the credit card issuer and may take a few additional business days.

7. Contacts

For any questions regarding returns, refunds, or to initiate a return, please write to:

hello@giorgiafratta.com

Our team will respond to you as soon as possible.